Sirius International (HK) Ltd - Display Innovator

Touch'N-Go™ Displays - TouchQue™

Introduction > Architecture > Features

A Ticketing Module that issues numbered ticket to customer who seeks service.

A Queue Management Console (QMC), which manages services queues in the servicing center.

Counter Module that allows customer service agents to communicate with the Queuing System.

A Public Announcement Module, which broadcasts service announcements in three (3) languages for service counter assignment, i.e. English, Cantonese and Mandarin.

A Display Module that connects to the end display device for the display of service counter assignment messages.

Architecture:

Features:
•	Intelligent Queuing Engine is integrated to minimize the customer waiting time according to queuing status.
•	Administrator can default different service priority for VIPs versus the normal customers.
•	Displays can be shared for different usages, e.g. advertising, announcement, etc.
•	Web-based application, QMC is accessible by any ordinary Internet browser.
•	There is no limitation on the number of queues that the system can serve.
•	A queuing status summary will be shown when the servicing agent login to the system.
•	Agent may enable or disable the queue as occasion or arises.
•	The agent administration interface allows agents to be created, deleted and edited.
•	Agents are required to login to the system with their according agent ID and password.
•	There are 4 sets of reports to be generated from the data, which include Customer Service Report, Customer Waiting Time Report, Customer Handling Time Report, and Productivity Report.